Tilly Riches Client Services Manager
Graduating with a Degree in Spanish, Tilly has relocated herself and understands first-hand the challenges of moving to a different country, well equipping her to offer support and understanding to relocating families.
Tilly’s passion for service excellence and compassion for her assignees underpins everything she does.
Her bright disposition, enthusiasm and calm nature offer reassurance to all of her clients, and her knowledge of the relocation sector is vast. We truly consider Tilly to be a rising star within the relocation industry.
As Client Services Manager, Tilly leads the team of Relocation Advisors and oversees the delivery of all relocation services. She assists in the development of products and services, establishing and monitoring policies and procedures to ensure consistently high service levels to our clients. Tilly closely monitors the team and evaluates customer feedback to develop quality improvement processes.